FAQ

Our volume calculator is linked to in the footer and on relevant product pages. It allows you to calculate rectangular, triangular and circular areas at a specified depth and will estimate how many tonnes you will need. It also recommends how many bulk bags or poly bags you will require and estimates how many rolls of weed membrane you would need to cover the area. Most product pages provide a recommended laying depth.

As stone is a naturally sourced mineral product there can be variations in colour from batch to batch. The colours of the product photos vary on every device due to the calibration of each screen. The colours are quite accurate but it’s alway best to purchase a sample prior to placing an order if you aren’t familiar with a particular product.

Our products are photographed both when wet and dry. We want you to be aware of how sometimes there can be a vast difference in appearance depending on whether the products are wet or dry. There are also some aggregates that change very little, rain or shine.

If you intend to cover a driveway then the 20mm size range would probably be the best option. 10mm gravel is more likely to get stuck in tyre tread and is better suited for using on paths.

Our bulk bags contain approximately 800kg and the poly bags approximately 20kg. The size and density of some products affect the amount in the bags.

Laying gravel or slate chippings on driveways and paths is the most environmentally friendly option compared to the alternatives. This is the reason aggregate surfaces are encouraged so rain water can easily drain away, leading to a lower risk of flooding.

All our products are priced very competitively so we can’t price match. It’s also not always possible to guarantee products on other websites are exactly the same stone or mix.

Unfortunately not on bagged products but if you require a loose load we can quote for a minimum of 20 tonnes. Our Loose Loads of Aggregates page has more details.

We don't offer a trade discount as all our products are priced as competitively as possible.

All prices include VAT but not delivery. This is calculated at the checkout once we know the exact weight and volume of the products ordered. We prefer to be transparent with the delivery costs and only charge for the correct number of pallets used. However, there are the odd products like samples that include the postage and packing.

Our company VAT number (343476003) is printed on the order confirmation and invoice that is emailed to you after placing an order. The emails also include PDFs of these documents for your convenience.

We don’t take orders over the phone. We are a web based business and can be contacted by our live chat customer service system. This allows us to be more responsive and answer urgent enquiries, sometimes outside normal business hours.

We require payment upfront through the website. Payment by credit or debit card will be asked for at the end of the checkout process.

Once your order is completed an order confirmation and invoice will be emailed to you with our VAT numner (343476003) on it. PDF versions are also attached to the emails.

Unfortunately we don’t offer credit accounts.

We currently accept MasterCard and Visa, both Debit and Credit Cards through our payments processing provider - Opayo.

Yes, all card transactions are completely safe and encrypted. Details of our SSL certificate can be viewed by clicking on the padlock in the web address bar.

No, but haulage companies can't deliver more than 8 pallets to an address on a single day. If you order more than 8 then further deliveries on consecutive days will be made. If you require a large amount of the same aggregate (minimum 20 tonnes), then a loose load would be an option. Our Loose Loads of Aggregates page has more details.

Yes you can select any day Monday to Saturday (except public holidays). Sunday deliveries are not available. There is a surcharge for next day and Saturday deliveries.

You can stipulate whether you prefer a morning (8am-12pm) delivery for an additional charge. Saturday deliveries will arrive between 8am-2pm. All other standard deliveries arrive between 9am-5pm.

The majority of orders are delivered on the day you select, Occasionally deliveries can be delayed due to unforeseen circumstances beyond our control. If you have someone booked to lay the gravel for you it is always better to aim for delivery before it will be needed to prevent problems.

Yes, you will receive a text/phone call around one hour before your delivery is expected. Remember to include your phone number at the time of ordering.

No. The haulage company deliver the pallets using a tail-lift lorry. These are usually either 7.5 ton or 18 ton lorries. The delivery video shows the process in detail.

We delivery throughout the whole of Great Britain. However the of North Scotland and islands around the Britain (e.g. Isle of Wight) can be very expensive to deliver to so we don't include them as an option.

The goods usually do need to be signed for and accepted by you or someone on your behalf. In certain circumstances with prior arrangement the driver can leave a pallet if he deems it safe to do so. However to prevent any problems we strongly advise for someone to be there. If they have need to redeliver there is an additional charge of £20 per pallet to pay before this will be attempted.

The tail-lift lorries used for delivery vary in size. They are usually either 7.5 ton or 18 ton, which is around the same size as a fire engine or large bin lorry. The delivery video shows how the pallets arrive.

The haulier can’t drop the pallet on a steep incline. The driver has to be able to safely manoeuvre a pallet up to 1000kg (1 ton) to a suitable kerbside position. Delivery can only be made if the ground is hard, level and reasonably flat.

Yes, but in line with distance selling regulations you as the customer are responsible for getting the goods back to us. If there is anything you aren't happy about then talk to us through our live chat customer service system.

Pallet delivery is very expensive, sometimes more than the cost of the product. We highly recommend you order sample products from us before placing a large order. Please read the Terms & Conditions for full details.