Delivery Process

Delivering goods on pallets is not as straight forward as a normal parcel delivery. Products on a pallet weigh a ton (literally!) and its size is roughly a cubic metre. That means a large tail-lift lorry and a driver with a pallet pump truck make the delivery. Our video below and the subsequent information boxes give a detailed description of the delivery process and the requirements needed to make a successful delivery.

We use a national courier service to deliver our orders. Deliveries are usually made during the hours of 9am to 6pm on weekdays. Although you choose the delivery date, this cannot be guaranteed. We attempt to ensure timely deliveries however these can be affected by conditions outside of our control, for example unforeseen issues on the road, bad weather conditions or delays within the UK haulage network. For this reason we do not recommend scheduling a contractor, landscaper or gardener to commence work until the goods have been delivered. Unfortunately, we are unable to offer compensation for contractors having to wait for materials.

• Watch the video

  

• Delivery by tail-lift lorry

  

  The delivery is made by tail-life lorry and NOT by a crane offloading lorry (or Hiab). A pallet pump truck is manoeuvred onto the tail-lift which lowers to the ground and the driver moves into a safe kerbside position.

• No overhanging obstacles

  

  There needs to be no overhanging obstacles that would prevent the lorry making the drop at your property. For example, trees or low telegraph cables could cause problems.

• No narrow roads

  

  If you live on a narrow road the lorry would have difficulty gaining access. A good rule of thumb is if a bin lorry or fire engine can easily drive down the road, then it’s wide enough for the tail-lift lorry.

• Clear access required

  

  There needs to be enough room to lower the tail-lift and unload the pallet safely. Obstructions blocking access to your property like parked cars could prevent the driver being able to make the drop.

• Dropped kerbs for unloading

  

  Hand pallet trucks can’t negotiate kerbstones. A dropped kerb is needed to get the pallet off the road and into a suitable safe kerbside position.

• Hard, level and smooth surfaces

  

  Hand pallet trucks require a hard, level, smooth surface to operate. They can’t be used on grass and they don’t work on loose ground or gravelled surfaces.

• No steep inclines

  

  Deliveries can’t be made on a steep incline. The driver would struggle to manoeuvre the hand pallet truck and it could be too dangerous to try. The delivery can only be made if the ground is level.

• Pallet placed at the kerb side

  

  The driver will unload the pallet using a hand pallet truck. Once the pallet has been lowered on the tail-lift it will be placed in a suitable safe kerbside position.

• A signature for the delivery

  

  A signature is required from you or someone on your behalf when the delivery is made.